![]() Take some time and set your home up to look great flowers, fruit, immaculately made beds with rolled towels. Professional photos show you care for your home. That’s not all being unresponsive when guests have issues can be the seed for bad reviews. Responding to your potential guest quicker than the opposition will give you an advantage. If you have an ugly bathroom, and I really hope you don’t, show it! It’s better to send them away before they book than manage angry guest reviews! Always be fully transparent. Or that there is noisy construction going on next door. Do not try and hide the fact that there are exactly 85 steps to your home. Your photos need to show the entire house. Riana never took responsibility for the issues. Use any and all problems as an opportunity ![]() Manage expectations and you’ll be well on your way to minimizing bad reviews. What frustrates them are useless owners who do not take responsibility quickly- and yes! even compensate guests fairly. The longer guests wait the angrier they get. Focus on rather using the bad incident to make people happy quickly. The problem is how you, the host, manages and responds to difficult guests and bad reviews, and if you are willing to invest in fixing issues there and then. And every time someone searched for her property name Riana’s bad review would pop up.ĭifficult Guests And Bad Reviews Are Not The Problems! She chose her address as her property name. ![]() I searched for a place in her street and found her little mistake. She has a self-catering home in Cape Town. A Little Airbnb Property Management Mistake Can Haunt You For Years To Come!
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